![]() Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Removal Team. They are volunteers who will help you out as soon as possible. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. This will help them know what has been done and they probably will ask for an updated log. ![]() ![]() If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer. Any modifications you make on your own can result in system changes which may not show it the log you already posted. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. Re-running Super antispyware however keeps reporting they're in my system.Īny ideas? Was my original removal not successful? Can these apps hide? I cehcked programs and the 3 weren't there. I let the Super antispyware try to remove them and also cleaned out some tracking cookies. I ran Superantispyware and it reported regcleaner pro, Advanced Sysrem Protector and AppsHat Mobile Apps were installed. I ran malware bytes and nothing too bad was found. Avast said it could remove it for me and when I looked, the home page was back and Snap.do wasn't on my list of programs in control panel>prorams and features. ![]() I opened a browser and confirmed the home page was hijacked. This morning Avast alerted me Snap.do was back. ![]() Subsequent Superantispyware runs did not report any unwanted programs. I'm not sure, but I beleive I had to delete some folders to get them off fully. I'm running Windows 7 and a few months back had to remove Snap.do and some other unwanted programs. ![]()
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